Hurricane Helene Response
While central and eastern North Carolina experienced a much lower impact from Hurricane Helene than the western part of the state, many Trillium members and providers have been affected. We are sharing resources and flexibilities below for all who need them.
Hurricane Helene Recovery Information. Find information on disaster recovery safety, flexibilities for Medicaid recipients, mental health and disability-related resources.
For Members:
Trillium’s Tailored Care Managers have contacted all members living in the disaster counties. If you have heard from your care manager and are able to respond, please let them know if you have needs.
Flexibilities:
The North Carolina Department of Health and Human Services (NCDHHS) is working with state, federal and local partners to help North Carolinians impacted by Hurricane Helene with their healthcare needs. Temporary changes to NC Medicaid will allow people to more easily refill prescriptions early, get medically necessary services, be admitted to nursing homes, and more. Please visit the Temporary Flexibilities in Place for Medicaid Beneficiaries Due to Hurricane Helene Devastation page for more information.
Shelters:
NCDHHS is working with behavioral health providers to get them to many shelters. They can talk to anyone with mental health or substance use conditions. Mobile physical health units also have been sent to help in the shelters. Individuals should ask shelter staff if they need to see one of the providers.
Find Open Shelters and Disaster Relief Services
Non-emergency Medical Transportation:
Many transportation providers are having delays due to damage or fuel shortages.
Pharmacy and medications:
There is at least one pharmacy open in every county in the disaster declaration zone. Some pharmacies may be temporary units at different locations.
Operating Pharmacies in Counties Affected by Hurricane Helene
Emergency Prescription Assistance Program (EPAP)
What is the EPAP?
- EPAP helps people during a disaster that do not have health insurance get prescription drugs, vaccinations, medical supplies, and medical equipment free of charge.
How Do I Sign Up?
- Contact the EPAP Enrollment Hotline at 855-793-7470 (TTY 800-876-1089)
How Can I Find an EPAP Pharmacy?
EPAP Enrolled Pharmacy Locator
FEMA and Disaster Assistance:
Please visit FEMA Disaster Recovery Center Locator and Disaster Assistance for details on how to apply for disaster assistance such as housing.
North Carolina Department of Public Safety Information:
This webpage includes all information from the state about the Hurricane Helene response according to county, active radio stations as another source of information, and more.
For Providers:
Providers can notify Trillium of service disruptions to members via the Stabilization payment request submission form. If funding is being requested, providers will need to fill out the Disaster Expense Reimbursement Request Form and attach it to the Smartsheet. Upon receipt of the form, Trillium will review and process the request as quickly as possible. Please contact TrilliumFinance@TrilliumNC.org with questions about the process, or to receive updates on the progress of a submission.
Please view the Urgent Notification (Oct. 10, 2024) for more information along with recent communications below on other flexibilities related to Hurricane Helene.